Managing Chaos through Crisis Communication Leadership

organigram image

The organigram describes the overall risk management process. It is composed of 4 steps (arrows) and by sphere which represents communications with risk stakeholders.

Principal Investigator: Brooke Liu
Funding Source: the Department of Homeland Security

Summary: This project improves governments’ crisis leadership capabilities by determining the attributes of effective crisis communication leadership. The project includes: a comprehensive literature review; interviews with federal, state, local, and/or other crisis leaders regarding their experiences and reflections relevant to crisis leadership; and a mini case study of crisis communication leadership.